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Residential Internet
  • How can I wisely surf the Internet?

    Tips for surfing the Internet:.

    Do not give out personal information without excercising caution. This includes information such as your address, telephone number, social security number, bank account information and, even in some cases, your name. The Federal Bureau of Investigation (FBI) offers excellent tips for Internet safety. Please check with your local law enforcement departments or trusted Web sites, such as the FBI’s site, for tips on keeping yourself, your assets, and your loved ones secure.

     
  • How can I prevent my children from accessing adult and other inappropriate Internet content?

    Content filtering software is available from various providers.  However, strong supervision of your children's Internet activity is always advisable. The Federal Bureau of Investigation (FBI) offers excellent tips for Internet safety. Please check with your local law enforcement departments or trusted Web sites, such as the FBI’s site, for tips on keeping yourself, your assets, and your loved ones secure.

     
  • Why is my dial-up modem slow?

    The speed of your dial-up Internet connection is influenced by a number of factors:

    • Your modem speed
    • The brand of modem installed in your computer
    • The protocol your modem uses (v.34, K56 Flex, X2 or V.90)
    • The quality of the phone lines in your area
    • The amount of traffic on the Internet

    Because of all of these factors, you should not expect your connection speed to be exactly the same as the speed listed for your modem. Often, it is less. To learn more about High Speed Access, please click here.

     
  • What are Hargray’s Dial-Up Internet access telephone numbers?

    South Carolina  
    Beaufort 986-5300
    Bluffton 705-6080
    Hardeeville 784-5494
    Hilton Head 341-2311
    Ridgeland 717-2745
    Travel Numbers
    Toll-free travel number 866-400-7887

    Internet accounts will be charged 10 cents a minute for use of the 866 toll-free travel number.

     
  • I can’t read some Web pages. Can I make the text bigger?

    In Internet Explorer:

    • Click View from the menu at the top of the screen.
    • Run your mouse pointer down to Text Size.
    • A new menu will appear. Select the size you want.
     
  • How do I power cycle my modem and computer?

    Power cycling your computer and modem is the easiest way to solve connection problems to the Internet quickly and without a call to technical support.

    To power cycle, perform the following:

    1. Turn off your modem (for at least 30 seconds).
    2. Turn on your modem.
    3. Reboot your computer.
    4. Allow the lights on your modem to stop flashing and turn solid (takes 30-60 seconds).

    Ensure that all lights are solid green; then attempt to browse or check your email.

     
  • Can I add a Web form or create any other CGI scripts?

    Sorry, but we don't support CGI scripting for our personal Web sites. Please contact a Customer Service Representative for more information about commercial Web hosting.

     
  • Can I use Front Page?

    We do not support Front Page extensions for personal Web space. You can, of course, use Front Page to design your pages, but you would not be able to use the full functionality. If you need Front Page Extensions, please contact a Customer Service Representative for information on commercial Web hosting.

     
  • What is a bit

    Bit is often used as an abbreviation for "Binary Digit." A bit is the smallest unit of information in the digital data communications system. 

     
  • What is Java?

    Java is a high-level programming language developed by Sun and designed from the ground up to run on multiple platforms. It is object-oriented, meaning that the programmer defines the type of data structure, as well as the functions that can be applied to that structure. The result is a programming object where the function and data are encapsulated, which makes the software easier to modify. Java is a portable language, meaning the application code does not have to be rewritten to run on different platforms. Java is distributed, providing high-level support for networking.

    Java applications can be written once and run on any platform running Java Virtual Machine (JVM,) a client-side application that creates a computer within software (hence the virtual). This runs Java and gives it its portability. Any platform, be it Apple/Mac, Windows, UNIX or Linux, is Java capable as long as it is running JVM. Most computer users have at least one JVM on their system. Microsoft's Internet Explorer is a Java-enabled browser.

     

     
  • How can I see how much storage space my Web site is using?

    On your PC, put all of your Web files (HTML files and images) into one folder. Right-click on the folder and select "Properties."

     
  • What is a MAC address?

    A Media Access Control address is the 48-bit defined number built into any Ethernet device connected to a LAN. This could be on a router, firewall or server. This number is unique to each interface. It is "burnt" into the hardware. This address uniquely identifies each node of a network. This is also known as the "hardware address" or "physical address." An example of a MAC address would be: 00-02-A5-32-1E-05.

     
  • What are cookies and how are they used?

    A "cookie" is a file placed on your hard drive by a Web site you visit. Cookies  contain information about your preferences, so the Web site can tailor its appearance according to your needs. This saves time when you visit the site the next time. Cookies can also be used to track where a user has been within a Web site.

     
  • How do I enable or disable cookies?

    A cookie is a text file that a Web server has requested your computer to save.Web servers use them to customize the pages you see.

    Internet Explorer

    • From the menus at the top of the window, select Tools.
    • From the Tools menu, select Internet Options.
    • Click on the Security tab.
    • Click on the Custom level button.

    You will see a long list; just scroll down the list until you see 'cookies'. Each option has a radio button next to it; just select the one you want.

     
  • How many megabytes are in an email, Web page, song or video?

    The size of anything on the Web will vary enormously. There are ways to check the sizes of the files you download. The following examples are for Microsoft Outlook and Internet Explorer.

    To check the size of an email:
    Open the email.
    In the menu bar, click on File.
    Scan the list and click on Properties.
    A dialog box showing the file size will appear.

    To check the size of a Web page:
    In the menu at the top of Internet Explorer, click on File.
    Click on Properties.
    A dialog box showing the file size will appear.

    To check the size of an MP3 or song file:
    Move your mouse over the top of the songs icon.
    Right-click on the icon.
    Click on Properties.
    A dialog box showing the file size will appear.

     
  • What is a subdomain?

    A subdomain is a domain that is part of a larger domain name. For example, in the domain name http://web.hargray.com/, "web" is a subdomain of the larger second-level domain "hargray.com."

     
  • What is a domain name?

    A domain name is a unique, meaningful, and easy-to-remember identifier that locates an organization or other entity on the Internet. The Internet uses numerical Internet Protocol (IP) addresses to locate and communicate with other computers. Domain names were developed to permit the use of easily remembered words and phrases to identify Internet addresses without having to remember the exact numeric address. For example, the domain name hargray.com.

     
  • Can I access my domain address without the “www”?

    . Yes, you can access the domain address with or without the "www" in front of the domain name. Example: (http://www.yourdomain.com) or (http://yourdomain.com) is acceptable, whichever you prefer.

     
  • What are some commonly used acronyms and their meanings?

    As you use the Internet, you'll come across numerous acronyms. Here are some common ones: 

    Email (short for electronic mail) and News:

    POP Post Office Protocol. This is the common standard used to transfer your email from your ISP's mail server to your computer.
    SMTP Simple Mail Transfer Protocol. This is the common standard used to send mail from your computer.
    NNTP Network News Transport Protocol. This is the newsgroup propagation and delivery system.
    IMAP Internet Mail Access Protocol. This is a more advanced email protocol, which allows greater functionality on a remote server.

     

    The rest of the Internet:

    HTML Hypertext Markup Language. The language of the World Wide Web. A text document with tags in it to tell your browser to display the text in a particular way.
    HTTP Hypertext Transfer Protocol. This is the protocol by which Web pages are delivered to your computer.
    HTTPS Hypertext Transfer Protocol Secure sockets. This is a secure version of HTTP.
    URL Uniform Resource Locator. This is the address that humans use to remember things.   http://web.hargray.com/ is a URL.
    FTP File Transfer Protocol. Agreed protocol for transferring a file between two computers.
    DNS Domain Name System. Essentially, this is a big database that gives names to things and points you to where they are. Also used to refer to a Domain Name Server, though this is technically incorrect.
    IP Internet Protocol. The system of numbers that makes the Internet work
     
  • How can I start Live Chat with an Internet Support Technician?

    Please contact Hargray Technical Support at http://hargray.com/internet/techchat.php

     
  • What should I do if I forget my password?

    If you do not remember your password, call or email Hargray Customer Service.
    Please be prepared to verify all account information for security reasons. Only the account holder will be given the information.

     
  • What are the preferred operating systems for High-Speed Data?

    Preferred Operating Systems:

     

    • Windows XP
    • Windows Vista
    • Mac OS X.

     

    Windows 2000 and MAC OS 9.2 are acceptable but not optimal.



     
  • Do you provide installation and configuration instructions for High-Speed Service?

    User Guides: (PDF documents)

    High-Speed (DSL) Installation Instructions: http://web.hargray.com/internet/docs/dsl_install.pdf

    High-Speed (Cable) Configuration: http://web.hargray.com/internet/docs/cable_config.pdf

    Outlook Express Configuration: http://web.hargray.com/internet/docs/outlook_config.pdf

     
  • What is my IP address?

    To see the IP address your ISP has assigned you, you will need to run WINIPCFG or IPCONFIG.

    If you are running Windows 95, Windows 98 or Windows Millennium(ME), you will need to click the "Start" button, then click "Run."

    In the open line, type in WINIPCFG. Click "OK." This will open the IP Configuration Editor. Click in the drop-down box and select your network card. There may be multiple adapters listed. (The PPP Adapter is the software driver for your analog modem; do not choose this one). Once you have selected your network card, check the "IP Address" box. This will display the IP address your ISP assigned you.

    To view your IP address if you are running Windows NT, Windows 2000 or Windows XP, you will need to:

    Click "Start," then go to "All Programs."
    From the "All Programs" menu, select "Accessories," then click "Command Prompt."
    This will take you to a MS-DOS Prompt. c:\_
    At the DOS Prompt, type IPCONFIG/ALL, and then press Enter on the keyboard.
    This will display the IP address information for each adapter in your computer. Next, locate the "Ethernet Adapter Information" or "Local Area Network" section.
    Look for the "Auto configuration IP Address." This will be the IP address assigned to you by your ISP.

     
  • What is an IP address?

    An IP (Internet Protocol) address is a unique 32-bit number that identifies the location of your computer on a network. It works like your street address, as a way to find out exactly where you are and deliver information to you. 

     
  • What are the minimum requirements for High-Speed Internet/Data?

    Computer Hardware: 64 Mb Memory, Installed and Working Network Card (NIC) 
    Operating Systems: For both wired and wireless installations: Windows 2000, Windows XP, Windows Vista, MAC OS X or MAC OS.92
    Microsoft is no longer supporting Windows 98, 98 SE, or ME – Millennium. If you have a working Ethernet port, we may be able to provide service.

    Note: All High-Speed Data installations require Professional Installation. Hargray does not add or configure a network adapter on a Windows 95 or ME computer.

     
  • What is High-Speed Access, and what is the availability?

    High-Speed Internet is an always-on service offered at affordable prices. Downloads and file transfers are much faster than conventional modems, and there is no need to dial a connection. Telephone and Internet are available simultaneously on one line, so no separate phone line is needed for computer connections. High-Speed Internet can be used for Internet access and to establish wide area network connections among locations. Modems are leased as part of the service. Hargray provides other network equipment and installation services upon request.

    Availability
    High-Speed Internet may not be available at every customer location. Please consult your local Hargray representative for more details.

     
  • How long does it take to get residential service installed?

    Our goal is to have service installed within three to five business days of your request. However, installation timeframes do vary, so please ask your Hargray representative for more details.

     
 

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Call 1.877.HARGRAY
or Chat Live.

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